Browse and select from the following list of informational tabs where you are able to find answers to commonly raised questions.
We encourage you to read through the relevant questions and you are always welcome to contact us at Info@houseofakoi.com if you cannot find what you are searching for.
Most frequent questions and answers regarding the AlkeMist device
The AlkeMist features a 35ml capsule, designed to be filled with pure and filtered water. [See compatible liquids].
Once connected [see instructions], the device uses ultrasonic vibrations to transform the water into a fine mist free from any toxic gases and aerosols, providing deep hydration and enhancing skin elasticity.
Using the AlkeMist is simple and intuitive;
The AlkeMist provides a revolutionary touchless hydration solution that reduces TEWL (trans-epidermal water loss), helping your skin stay elastic and radiant while supporting a healthy skin barrier.
Its compact design fits seamlessly into your lifestyle for safe, effective skincare anywhere.
AlkeMist is designed to work exclusively with pure, clear liquids such as water, filtered and purified floral waters like rose, chamomile and lavender, as well as refined purified teas, ensuring a natural and effective boost for your skin.
See the complete list of approved and prohibited liquids [HERE].
Weighing just 115g, 13.5cm tall and 3.5cm wide, the AlkeMist is slightly smaller than a typical mobile phone, making it comfortable to hold, use and carry around.
Absolutely! AlkeMist delivers a refreshing mist that hydrates the skin, refreshes makeup and allows layering and blending of products without smudging or ruining the finish.
Locate the charging port on the bottom of the device and remove the cover. Connect the included charging cable to a power source, then plug the other end into your device to start charging. Full battery charge time = 3 hours.
Your first AlkeMist purchase includes:
Yes! AlkeMist’s compact design and secure, leak-resistant capsule ensure convenient and worry-free skincare hydration on the go. Perfect whether you’re flying, commuting to work, or simply enjoying at home.
In case your AlkeMist device does not mist properly, several issues may cause this problem. Here are some steps to fix the problem:
If the problem still persists, please contact our Customer Service at Info@houseofakoi.com for assistance.
The product warranty is valid for one year from the date of purchase, according to the Consumer Protection Law.
To activate your warranty, please email Info@houseofakoi.com attaching the receipt/order number received at the time of purchase.
Most frequent questions and answers
Our candle wax set is an all-inclusive package which contains premium vegan candle wax, candle wicks, candle decorations and complimentary domestic shipping for purchases over 250 ILS (150$ for international orders) which provides an effortless journey into the art of candle crafting.
Your possibilities are limitless with LumoSpheres! Ensure safety by using fireproof containers crafted from non-combustible materials like glass, metal, or ceramics.
Insert the wick into the wax, leaving approximately 0.5 cm exposed for lighting it. Make sure wick reaches the bottom of the selected container. If the wick is far out, it may reduce burn time.
Absolutely! You may invert the wick to bury the melt pool, or simply trim and reuse the wick, minimizing waste and creating a brand new candle.
Be aware that cutting the wick may reduce burn time.
If you run out of wicks, you may easily replenish your supply by purchasing wax-covered wicks from any craft store near you. Alternatively, you may conveniently order them from our website.
Yes, you can decorate your candles. Ensure decorations are at least 8 cm away from burning wicks or fire for safety.
Yes! Pour the wax gently on top of the water’s surface (with a minimum height of 4 cm), ensuring water does not contact the wick’s base. Then simply light the top of the wick normally.
No. The colored candle wax versions are not suitable for floating candles.
Derived from sustainable plant-based sources like palm, soy, olive or coconut, vegan wax is inherently renewable, biodegradable and an eco-friendly alternative to traditional waxes.
With its higher melting point, it ensures longer burn times for candles and produces minimal soot, creating a cleaner and healthier indoor environment.
The burn times for our wax vary based on the candle you create, influenced by factors like candle size and wicks. Our 500gr set offers up to 100 hours of burning time, while the 1kg set provides over 100 hours of burning time.
We provide 15cm long wicks in every order for your customization.
Our Candle Wax is 100% plant-based, contain zero animal derivatives, are cruelty-free, and undergo no animal testing.
If a LumoSpheres candle is accidentally spilled, it will self-extinguish as the wax suffocates the flame. You can easily scoop up the spilled wax, gently clean it and continue normal use.
Our preferred method is to simply blow the candle out gently. Alternatively, you may use a flame snuffer.
Drop 3-4 drops around the candle wick, then light wick normally. Alternatively, use them in your oil burner by pouring 3-4 drops on top and lighting the candle below.
Most frequent questions and answers
HOUSE OF AKÔI® Ltd’s main location is based in Israel.
We currently accept Visacards, Mastercard, and Isracard as payment methods for your convenience.
The ability to cancel an order depends on whether the order has been processed, shipped, or is still in the fulfillment stage. If the order is already in fulfillment or on its way, we can no longer make changes.
Please contact our customer support team immediately at info@houseofakoi.com. They will assist you further in the cancellation process and provide any necessary guidance.
Most frequent questions and answers
Shipping costs can vary depending on the weight, size, and shipping location chosen for your order.
During the checkout process on our website, you will have the opportunity to review the shipping information available and see the corresponding costs before finalizing your purchase.
Shipping times may vary based on the destination chosen.
DOMESTIC – Shipping takes between 3 to 7 business days, excluding holidays and weekends.
INTERNATIONAL – Coming soon!
We take every precaution to ensure that orders are sent out in perfect condition. We do not take responsibility for damages caused by the courier during transit or unforeseen force majeure events beyond our control.
The ability to change the shipping address depends on whether the order has been processed, shipped, or is still in the fulfillment stage. If the order is already on its way, we can no longer make changes.
If you need to change your shipping address, promptly reach out to the customer support team at info@houseofakoi.com.
If customer support confirms that the shipping address can be changed, follow their instructions on how to proceed.
If you wish to initiate a return, kindly reach out to our customer service team at Info@houseofakoi.com.
Yes. As the recipient of the package, you are responsible for any customs duties, taxes, or import fees that may be charged by your country’s customs department.
To get a clearer understanding of the potential customs duties and taxes that may apply to your order, it is advisable to check with your country’s customs authorities or refer to their official website for the most up-to-date information.
We ship exclusively through our designated express couriers, ensuring a seamless and reliable delivery experience right to your doorstep.
You may purchase a maximum of 2 units of each product available on the store in a single order. This limit ensures that we can accommodate as many customers as possible while managing our inventory effectively.
Please note that orders are subject to availability and depend on current inventory status.
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