Browse and select from the following list of informational tabs where you are able to find answers to commonly raised questions.
We encourage you to read through the relevant questions and you are always welcome to contact us at Info@houseofakoi.com if you cannot find what you are searching for.
Most frequent questions and answers regarding the AlkeMist device
The AlkeMist converts our skincare formulations into a fine mist, quickly absorbing and locking active ingredients into the skin, all while hands free and around the clock.
At the heart of the AlkeMist is a powerful ultrasonic pump, which vibrates at high speeds and converts the formula into tiny skincare particles.
These particles quickly absorb into the skin and provide a continuous nourishing and nurturing mist– without the use of toxic or harmful aerosols.
Made from 100% pure, botanical ingredients, our elixirs are formulated to provide active, precise skin nourishment.
They are lightweight and absorb quickly, contain no fragrances or toxic substances, are cruelty free, do not break down makeup, and are suitable for all skin types.
The elixirs also improve the efficacy of products already in your skincare routine, giving the skin an upgraded and effective treatment.
Each initial purchase of a new AlkeMist device includes:
Weighing just 115g, 13.5cm tall and 3.5cm wide, the AlkeMist is slightly smaller than a typical mobile phone, making it comfortable to hold, use and carry around.
Yes, the mist produced by the device is carefully calibrated to be gentle and uniform, distributing the formula in a cloud-like manner rather than as a stream of water.
The size of the mist particle ensures that no large drops or splashes remain on the skin, which may affect the final appearance of makeup or other products that may have been applied to the skin.
The product warranty is provided for one year from the date of purchase according to the Consumer Protection Law.
To activate your warranty, send an email to Info@houseofakoi.com, and attach the receipt number received at the time of purchase.
Yes. The device is a one-time purchase. After that, only capsules are needed for proper operation.
Our range of capsules come pre-filled with 35ml of formula and work exclusively with the AlkeMist. The capsules are designed for monthly use, which reduces the amount of waste generated by the use of daily capsules, and provides a sustainable solution for the beauty routine.
After connecting the capsule to the AlkeMist body according to the instruction manual, the formula will be released into the device.
When the capsule is detached, it will lock the formula back inside, allowing switching between different capsules as needed.
Absolutely! Our formulas do not break down makeup but work with it in harmony.
They enhance every look and help unite the different layers of product placed on the skin to create a radiant, healthy, even toned and glamorous look.
Yes! Our formulas are designed to complement and enhance the effectiveness of products already existing in your beauty routine.
They support the productivity of active ingredients and strengthen the skin’s natural protective barrier while improving its overall health.
Yes, you can mist around the eye area. Do not mist directly into eyes. Close your eyes and mouth when using to avoid potential irritation.
Please read the manual and safety instructions HERE.
Locate the charging port on the bottom of the device and remove the cover. Connect the included charging cable to a power source, then plug the other end into your device to start charging. Full battery charge time = 3 hours.
Low battery – orange light.
Charging battery – flashing green light.
Full battery – stable green light.
The AlkeMist device has two lighting modes. White inner light activated when mist is activated, and battery status light located on the bottom of the device, which informs of battery status.
No. The use of liquids other than our formulas developed and approved by the Ministry of Health is strictly prohibited.
The introduction of foreign liquids may damage the device, negatively affect its performance and the skin’s pH levels.
In addition, warranty does not cover damages caused by foreign substances.
In case your AlkeMist device does not mist properly, several issues may cause this problem. Here are some steps to fix the problem:
If the problem still persists, please contact our Customer Service at Info@houseofakoi.com for assistance.
If the device you received is damaged or leaking, it’s important to address the issue as soon as possible. The AlkeMist is designed to hermetically seal at the moment of attachment with the capsule, and it should not leak under normal circumstances.
If there is any leak, please contact customer service at email Info@houseofakoi.com as soon as possible.
Most frequent questions and answers
Our candle wax set is an all-inclusive package which contains premium vegan candle wax, candle wicks, candle decorations and complimentary domestic shipping for purchases over 250 ILS (150$ for international orders) which provides an effortless journey into the art of candle crafting.
Your possibilities are limitless with LumoSpheres! Ensure safety by using fireproof containers crafted from non-combustible materials like glass, metal, or ceramics.
Insert the wick into the wax, leaving approximately 0.5 cm exposed for lighting it. Make sure wick reaches the bottom of the selected container. If the wick is far out, it may reduce burn time.
Absolutely! You may invert the wick to bury the melt pool, or simply trim and reuse the wick, minimizing waste and creating a brand new candle.
Be aware that cutting the wick may reduce burn time.
If you run out of wicks, you may easily replenish your supply by purchasing wax-covered wicks from any craft store near you. Alternatively, you may conveniently order them from our website.
Yes, you can decorate your candles. Ensure decorations are at least 8 cm away from burning wicks or fire for safety.
Yes! Pour the wax gently on top of the water’s surface (with a minimum height of 4 cm), ensuring water does not contact the wick’s base. Then simply light the top of the wick normally.
No. The colored candle wax versions are not suitable for floating candles.
Derived from sustainable plant-based sources like palm, soy, olive or coconut, vegan wax is inherently renewable, biodegradable and an eco-friendly alternative to traditional waxes.
With its higher melting point, it ensures longer burn times for candles and produces minimal soot, creating a cleaner and healthier indoor environment.
The burn times for our wax vary based on the candle you create, influenced by factors like candle size and wicks. Our 500gr set offers up to 100 hours of burning time, while the 1kg set provides over 100 hours of burning time.
We provide 15cm long wicks in every order for your customization.
Our Candle Wax is 100% plant-based, contain zero animal derivatives, are cruelty-free, and undergo no animal testing.
If a LumoSpheres candle is accidentally spilled, it will self-extinguish as the wax suffocates the flame. You can easily scoop up the spilled wax, gently clean it and continue normal use.
Our preferred method is to simply blow the candle out gently. Alternatively, you may use a flame snuffer.
Drop 3-4 drops around the candle wick, then light wick normally. Alternatively, use them in your oil burner by pouring 3-4 drops on top and lighting the candle below.
Most frequent questions and answers
HOUSE OF AKÔI® Ltd’s main location is based in Israel.
We currently accept Visacards, Mastercard, and Isracard as payment methods for your convenience.
The ability to cancel an order depends on whether the order has been processed, shipped, or is still in the fulfillment stage. If the order is already in fulfillment or on its way, we can no longer make changes.
Please contact our customer support team immediately at info@houseofakoi.com. They will assist you further in the cancellation process and provide any necessary guidance.
Most frequent questions and answers
Shipping costs can vary depending on the weight, size, and shipping location chosen for your order.
During the checkout process on our website, you will have the opportunity to review the shipping information available and see the corresponding costs before finalizing your purchase.
Shipping times may vary based on the destination chosen.
DOMESTIC – Shipping takes between 3 to 7 business days, excluding holidays and weekends.
INTERNATIONAL – Coming soon!
We take every precaution to ensure that orders are sent out in perfect condition. We do not take responsibility for damages caused by the courier during transit or unforeseen force majeure events beyond our control.
The ability to change the shipping address depends on whether the order has been processed, shipped, or is still in the fulfillment stage. If the order is already on its way, we can no longer make changes.
If you need to change your shipping address, promptly reach out to the customer support team at info@houseofakoi.com.
If customer support confirms that the shipping address can be changed, follow their instructions on how to proceed.
If you wish to initiate a return, kindly reach out to our customer service team at Info@houseofakoi.com.
Yes. As the recipient of the package, you are responsible for any customs duties, taxes, or import fees that may be charged by your country’s customs department.
To get a clearer understanding of the potential customs duties and taxes that may apply to your order, it is advisable to check with your country’s customs authorities or refer to their official website for the most up-to-date information.
We ship exclusively through our designated express couriers, ensuring a seamless and reliable delivery experience right to your doorstep.
You may purchase a maximum of 2 units of each product available on the store in a single order. This limit ensures that we can accommodate as many customers as possible while managing our inventory effectively.
Please note that orders are subject to availability and depend on current inventory status.
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